Legal · 5 ph
We believe you deserve to know exactly what happens to your personal information when you use our platform. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe for every player in the Philippines.
This Privacy Policy applies to all personal information collected by 5 ph when you visit our website, register an account, make a deposit or withdrawal, play any game on our platform, or contact our support team. It covers data collected through our website at 5ph.org as well as through our mobile app available to Filipino players. By creating an account and using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should not register or continue using the platform. We encourage you to read this document in full so you know exactly what rights you have and how to exercise them.
When you register on 5 ph, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification number for age and identity verification purposes. During the course of your use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, game history, and account balance records — all denominated in Philippine pesos (PHP). We automatically collect certain technical data when you access our platform, including your IP address, device type, browser version, operating system, and session timestamps. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players in the Philippines. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey.
The personal information you provide is used primarily to create and manage your account, verify your identity and age in compliance with applicable gaming regulations, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Technical and behavioural data is used to monitor platform performance, investigate potential fraud or abuse, and ensure that our games and payment systems function correctly for all Filipino players. Where you have opted in, we may use your contact information to send you promotional communications about bonuses or new features — you can opt out of these at any time from your account settings. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.
5 ph does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud hosting services — but only to the extent necessary for them to perform their contracted services. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may disclose your information to regulatory authorities, law enforcement agencies, or courts if required to do so by applicable Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable gaming regulations and financial record-keeping obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account to comply with anti-money laundering requirements. Technical logs and session data are retained for shorter periods, generally not exceeding twelve months, unless they are required in connection with an ongoing investigation or dispute. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of certain data by contacting us, subject to our legal obligations to retain specific records.
Our platform uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure that the platform functions correctly across different pages and visits. We use strictly necessary cookies that are essential for the platform to operate, as well as functional cookies that remember your language and display preferences. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. A full list of the cookies we use and their purposes is available on request by contacting our support team.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your 5 ph account and to enable any additional security features available in your account settings.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to request correction of any inaccurate information, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing, to request that we restrict processing of your data in specific circumstances, and to withdraw any consent you have previously given at any time. To exercise any of these rights, please contact us using the email address shown in the footer of this page. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for standard requests. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
5 ph is strictly an 18+ platform and is not intended for use by anyone under the age of eighteen. We do not knowingly collect personal information from minors, and any account found to belong to a person under eighteen will be closed immediately with any associated funds handled in accordance with our Terms and Conditions. If you believe that a minor has registered on our platform, please contact us immediately so we can investigate and take appropriate action. Parents and guardians are encouraged to make use of parental control tools available on their devices and internet service providers to prevent minors from accessing online gaming platforms. We take our responsibility to protect young people seriously and cooperate fully with any regulatory investigation related to underage access.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data handling practices. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification. Your continued use of 5 ph following any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure. We recommend reviewing this page periodically to stay informed about how we protect your personal information.
At a Glance
These cards summarise the most important parts of our Privacy Policy. They do not replace the full text above — please read the complete policy for all details.
Your personal information is never sold, rented, or traded to third parties for marketing purposes. We only share data with service providers who help us run the platform, and only to the extent strictly necessary for them to do their job.
You can request access to, correction of, or deletion of your personal data at any time. Simply contact us at the email address in the footer and we will handle your request promptly and without charge for standard requests.
All data transmitted between your device and our platform is protected by TLS encryption. Sensitive account data is stored in encrypted form, and access within our team is restricted to staff who genuinely need it to serve you.
We retain your data for as long as your account is active and for the period required by Philippine gaming and financial regulations. Once data is no longer needed for any lawful purpose, it is securely deleted or anonymised.
We use only the cookies necessary to keep the platform running and to remember your preferences. We do not use third-party advertising or cross-site tracking cookies that follow you around the web outside of 5 ph.
We do not knowingly collect data from anyone under eighteen. Any account identified as belonging to a minor is closed immediately. If you suspect underage access, please contact us right away so we can act without delay.
If you have any questions about how we handle your data, check our FAQ for quick answers or log in to manage your account settings and data preferences directly.